Refund policy

Returns & Refund Policy

At Aurietta, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or refund within 14 calendar days from the date your order is delivered.

1. Eligibility for Returns

To qualify for a return or refund:

  • The item must be returned within 14 days of delivery.

  • The product must be unused, unworn, and in its original condition.

  • All original tags must remain attached.

  • The item must be returned in its original packaging where possible.

  • The product must not show signs of wear, washing, stains, odours or alterations.

  • We may request clear photographs or videos of the product to help assess your return request.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Underwear, swimwear or intimate apparel where the hygiene seal has been removed or damaged.

  • Earrings and certain personal accessories that have been in direct contact with the skin.

  • Clearance, final sale or personalised items, unless they are faulty.

This does not affect your statutory consumer rights.

3. How to Request a Return

To start a return, please contact us at:

Email: serviceclient@aurietta.com

Please include:

  • Your full name

  • Your order number

  • A brief description of the reason for the return

  • Photos or videos (if applicable)

Our customer support team will respond within 1–2 business days with the next steps.

4. Return Shipping Costs

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning the product.

We recommend using a tracked postal service, as Aurietta cannot be held responsible for returns lost or damaged during transit.

5. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

6. Damaged, Faulty or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery.

After verification, we will arrange a replacement or provide a full refund at no additional cost, including any applicable return shipping charges.

7. Order Cancellation

Orders may be cancelled within 2 hours of purchase, provided they have not yet entered processing or been dispatched.

Once an order has been shipped, customers may still request a return in accordance with this Returns & Refund Policy and any applicable consumer protection laws.

Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws in the United Kingdom.