Shipping policy

Shipping Policy

Effective Date: [01/08/2026]

At Aurietta, we are committed to providing a reliable and transparent delivery service throughout the United Kingdom.

If you have any questions regarding shipping, please contact us:

Email: serviceclient@aurietta.com

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email.

2. Delivery Times

Estimated delivery time within the United Kingdom is:

7–15 business days

Please note that delivery times are estimates and may occasionally vary due to factors beyond our control, including:

  • Courier delays

  • Severe weather conditions

  • High seasonal demand

  • Customs inspections (where applicable)

  • Other unforeseen logistical circumstances

3. Shipping Costs

Standard delivery is FREE on all orders within the United Kingdom.

There are no additional handling or packaging fees.

Any applicable charges will always be displayed before completing your purchase.

4. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking information.

Please allow 2–5 business days for the tracking information to become active after dispatch.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an order cannot be delivered due to incorrect or incomplete address information, or because delivery attempts were unsuccessful, the parcel may be returned to us.

Where reshipment is requested, additional shipping charges may apply.

6. Delivery Delays

While we make every effort to ensure timely delivery, we cannot guarantee delivery dates.

Delays may occasionally occur due to circumstances beyond our reasonable control.

If your order experiences an unexpected delay, our customer support team will be happy to assist you in tracking your shipment.

7. Delivered Orders

If your tracking information indicates that your parcel has been delivered but you cannot locate it, we recommend:

  • Checking with household members or neighbours.

  • Contacting your local delivery carrier.

  • Contacting our customer support team for assistance.

Each case will be reviewed individually, and we will work with both the customer and the delivery carrier to help resolve the issue whenever possible.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible after delivery.

Please include:

  • Your order number.

  • Photographs of the product.

  • Photographs of the packaging (where applicable).

After reviewing your claim, we will arrange an appropriate resolution, which may include a replacement or refund where applicable.

9. Shipping Destination

At this time, Aurietta ships exclusively to addresses within the United Kingdom.

If we expand our delivery destinations in the future, this Shipping Policy will be updated accordingly.