Terms of service

Terms of Service

Effective Date: [01/08/2026]

Welcome to Aurietta. These Terms of Service govern your access to and use of https://aurietta.com and any purchases made through our website.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

If you have any questions, please contact us at:

Email: serviceclient@aurietta.com

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age; or

  • You are using the website with the permission and supervision of a parent or legal guardian.

2. General Conditions

We reserve the right to:

  • Refuse service where reasonably necessary.

  • Update, modify or discontinue products or services at any time.

  • Change prices without prior notice.

  • Temporarily suspend the website for maintenance, updates or technical improvements.

3. Product Information

We make every reasonable effort to ensure that product descriptions, images and specifications are accurate.

However:

  • Colours may vary depending on your device or screen settings.

  • Measurements may vary slightly due to manual measurement.

  • Product availability is subject to stock levels.

  • We reserve the right to discontinue products without prior notice.

4. Pricing and Payments

All prices displayed on our website are shown in British Pounds Sterling (£ GBP) unless otherwise stated.

Payments are processed securely through trusted third-party payment providers.

We reserve the right to:

  • Correct pricing errors.

  • Cancel orders affected by obvious pricing or technical errors.

  • Refuse or cancel orders where fraudulent or unauthorised activity is suspected.

If payment has already been taken for a cancelled order, a full refund will be issued.

5. Shipping and Delivery

By placing an order, you agree to our Shipping Policy.

This includes:

  • Order processing times.

  • Estimated delivery times.

  • Customer responsibility for providing accurate delivery information.

If an order is returned due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply before reshipment.

6. Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy.

Customers may request a return within 14 calendar days of receiving their order, subject to the conditions set out in our Returns Policy.

Nothing in this section limits your statutory rights under applicable UK consumer protection laws.

7. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to interfere with the operation or security of the website.

  • Access restricted systems without authorisation.

  • Copy, reproduce, distribute or exploit website content without our prior written permission.

8. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

9. Website Accuracy

While we aim to keep all information accurate and up to date, we do not guarantee that all content is free from errors.

We are not responsible for:

  • Typographical mistakes.

  • Temporary website interruptions.

  • Delays caused by events beyond our reasonable control.

  • Third-party content or external websites linked from our store.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Aurietta shall not be liable for any indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by law, including liability relating to death or personal injury caused by negligence, fraud or any rights that cannot legally be excluded under UK law.

11. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be published on this page together with the updated effective date.

Continued use of the website after any changes constitutes acceptance of the revised Terms.

12. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Email: serviceclient@aurietta.com